Imagine.bo

Support Policy

Get help with platform issues, account management, billing, and advanced development tasks. Community support is also available for all users.

Standard SupportPlatform & billing help
Hire a HumanExpert engineering tasks
Community SupportLearn from other creators

Who Can Contact Support

General platform and billing support is available to all users.

For project-specific development needs, Imagine.bo also provides the Hire a Human feature.

Free PlanFree

Community support for general guidance and platform usage.

Lite PlanLite

Access to Hire a Human with 20% off engineering tasks.

Pro PlanPro

Includes a 1-on-1 session with a seasoned engineer to ensure your app is ready before launch.

Done-For-You PlanDone-For-You

Engineers design and build your complete project using advanced vibe-coding workflows, delivering a production-ready application.

Scope

Imagine.bo support is divided into two distinct scopes depending on the nature of your request.

Standard Support

Imagine.bo's standard support covers platform, billing, and account-related issues.

  • Billing issues and payment troubleshooting (e.g. Stripe or Razorpay transactions)
  • Account and plan management (e.g. plan access, credit top-ups, downgrades)
  • Credit balance or credit reset questions
  • Workspace access and permission refresh issues
  • General guidance on using Imagine.bo (available via in-app help)

Hire a Human (Engineering Support)

If your project requires work beyond AI generation, you can use the Hire a Human feature to request help from a professional engineer.

This is Imagine.bo's unique feature that bridges AI-generated output with expert human engineering — you are never stuck.

Advanced integrations

Such as third-party APIs

Custom workflows

Or complex application logic

Performance improvements

And advanced debugging

Security-sensitive features

That require manual engineering review

Support Channels

Imagine.bo provides three support channels depending on your plan and the nature of your request.

1

Contacting Standard Support

If you experience billing issues or problems with your plan or credits, you can contact support directly from the platform.

Tip: When reporting payment issues, include your transaction ID so the team can review the payment quickly.

2

Using the Hire a Human Feature

If the AI cannot complete a task or you need expert help, you can click Hire a Human inside your project dashboard and submit a request.

What to include in your request:

  • Clear description of the task
  • Expected outcome
  • Any relevant examples or references
3

Community Support

All users, including those on the Free plan, can learn from the community, explore documentation, and discover best practices shared by other creators using Imagine.bo.

FAQ

Find quick answers to common questions about Imagine.bo's support policy and channels.

Imagine.bo's standard support covers billing issues, account and plan management, credit balance questions, workspace access, and general guidance on using the platform.
You can contact support directly from the platform. When reporting payment issues, please include your transaction ID so the team can review the payment quickly.
Hire a Human is Imagine.bo's unique feature that bridges AI-generated output with expert human engineering. You should use it for advanced integrations (like third-party APIs), custom workflows or application logic, performance improvements and debugging, and security-sensitive features that require manual engineering review.
Yes, all users, including those on the Free plan, can access community support to learn, explore documentation, and discover best practices shared by other creators using Imagine.bo.