Troubleshooting

Diagnose and fix the most common issues when building on Imagine.bo.

My Generated App Is Missing Features

Symptom: The AI generated the app, but key screens or functionality aren't present.

Fix: Don't restart — refine. In the conversation, clearly identify what's missing and add it with a targeted follow-up prompt:

The generated app is missing a notifications screen. Add a page where logged-in users can see a chronological list of their activity alerts, with the ability to mark them as read.

If multiple things are missing, address them one at a time rather than combining all corrections into one prompt.

The App Logic or Workflow Is Wrong

Symptom: The app was generated, but a user flow doesn't behave as expected (e.g., users can access pages they shouldn't, a form submits incorrectly).

Fix: Describe the expected behavior and the actual behavior explicitly:

Currently, any visitor can access the /dashboard page. It should only be accessible to logged-in users. Redirect unauthenticated visitors to the login page.

For complex logic errors involving permissions, payments, or third-party integrations, consider using the Assign a Developer feature for precise manual correction.

The AI Misunderstood My Prompt

Symptom: The generated output looks nothing like what you described.

Fix: Review your original prompt against the four-element structure (Persona → Problem → Features → Rules). Identify what was ambiguous. Then resubmit with more specificity:

• Replace "something like Airbnb" with an explicit feature list.
• Spell out user roles and their permissions.
• Break large, multi-feature prompts into smaller, phased prompts.

I've Run Out of Credits

Symptom: You've hit your credit limit mid-build.

Fix:

• Navigate to Subscription > Credit & Billing and purchase a one-time Credit Top-up without changing your plan.
• Alternatively, upgrade to the next tier for a higher monthly limit.
• On paid plans, unused credits roll over — so heavy months can be offset by lighter ones.

My App Is Slow After Deployment

Symptom: The deployed app loads slowly or feels sluggish.

Fix:

• Check for unoptimized images (see the Using Images tab). Large images are the most common cause of slow load times.
• Avoid embedding unnecessary third-party scripts on public pages.
• For backend performance issues (slow queries, API timeouts), use the Assign a Developer feature — an Imagine.bo engineer can audit and optimize your backend.

I Can't Pay for My Subscription

Symptom: Payment is failing at checkout.

Fix:

• Ensure your card supports international transactions.
• Try a different card or payment method.
• Imagine.bo accepts major credit cards via Stripe and Razorpay.
• If the problem persists, contact Imagine.bo support with your transaction ID.

I Paid but My Plan Hasn't Updated

Symptom: You completed payment but your workspace still shows the Free plan.

Fix:

1. Log out and log back in to refresh your workspace permissions.
2. Wait up to 15 minutes — plan activation is usually instant but may occasionally take a moment.
3. If the issue persists after 15 minutes, contact support with your transaction ID.

My Deployed App Is Not Accessible

Symptom: The deployment appeared to succeed, but the app URL returns an error or blank page.

Fix:

• Trigger a redeploy from your project dashboard.
• Check that your project has no critical unresolved errors in the build log.
• If the issue is related to backend services or database connectivity, assign the task to an Imagine.bo developer for investigation.

FAQ